---
description: Compare LiveAgent vs Exotel. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Exotel - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Exotel](https://www.capterra.co.za/compare/102188/134642/liveagent/vs/exotel)

# Compare LiveAgent vs Exotel

Canonical: https://www.capterra.co.za/compare/102188/134642/liveagent/vs/exotel

> Detailed comparison between LiveAgent and Exotel. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Exotel |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1753 | 69 |
| **Starting Price** | US$15,00 | US$200,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Exotel

Enterprises to small businesses in India \&amp; SEA looking to solve key communication goals - omni channel engagement, seamless workforce management, AI-powered self servicer, data insights and security.

## Key features

### LiveAgent

- API
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Call Tracking
- Chat/Messaging
- Customizable Reports
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording
- Social Media Integration
- Surveys & Feedback

### Exotel

- API
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Call Tracking
- Chat/Messaging
- Customizable Reports
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording
- Social Media Integration
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View Exotel Profile](https://www.capterra.co.za/software/134642/exotel)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/134642/liveagent/vs/exotel)

-----

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