---
description: Compare LiveAgent vs Front. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Front - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent \<span\>vs\</span\> Front](https://www.capterra.co.za/compare/102188/132901/liveagent/vs/front)

# Compare LiveAgent vs Front

Canonical: https://www.capterra.co.za/compare/102188/132901/liveagent/vs/front

> Detailed comparison between LiveAgent and Front. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Front |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1753 | 286 |
| **Starting Price** | US$15,00 | US$25,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Front

Technology, financial services, logistics, manufacturing, professional services, and travel industries.

## Key features

### LiveAgent

- Account Management
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customizable Reports
- Email Monitoring
- Engagement Tracking
- For Startups
- Help Desk Management
- Lead Management
- Monitoring
- Multi-User Collaboration
- Performance Management
- Real-Time Data
- Reminders
- Support Ticket Management
- Transfers/Routing
- Video Chat
- Video Conferencing

### Front

- Account Management
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customizable Reports
- Email Monitoring
- Engagement Tracking
- For Startups
- Help Desk Management
- Lead Management
- Monitoring
- Multi-User Collaboration
- Performance Management
- Real-Time Data
- Reminders
- Support Ticket Management
- Transfers/Routing
- Video Chat
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View Front Profile](https://www.capterra.co.za/software/132901/front)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/132901/liveagent/vs/front)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs Front - Capterra South Africa 2026","description":"Compare LiveAgent vs Front. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/102188/132901/liveagent/vs/front","about":[{"@id":"https://www.capterra.co.za/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.za/software/132901/front#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/102188/132901/liveagent/vs/front#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.za/compare/102188/132901/liveagent/vs/front#webpage","isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.co.za/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Front","description":"Front is a customer service software platform that helps businesses streamline collaboration, client communication, email management, and more. It offers a comprehensive solution for managing customer communications across various channels, including email, chat, and SMS. \n\nKey features include a collaborative inbox for real-time teamwork, AI-powered automation for efficient responses, and a built-in knowledge base and ticketing system for organized support. The platform integrates all service channels into one platform, enabling seamless coordination and personalized customer experiences. Its analytics feature also provides insights for service improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ccff3cc2-92da-4f34-bd7b-8f91a7a74d99.png","url":"https://www.capterra.co.za/software/132901/front","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/132901/front#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":286},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs Front","position":3,"item":"https://www.capterra.co.za/compare/102188/132901/liveagent/vs/front","@type":"ListItem"}],"@id":"https://www.capterra.co.za/compare/102188/132901/liveagent/vs/front#breadcrumblist"}]}
</script>