---
description: Compare LiveAgent vs DoneDone. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs DoneDone - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveAgent \<span\>vs\</span\> DoneDone](https://www.capterra.co.za/compare/102188/130775/liveagent/vs/donedone)

# Compare LiveAgent vs DoneDone

Canonical: https://www.capterra.co.za/compare/102188/130775/liveagent/vs/donedone

> Detailed comparison between LiveAgent and DoneDone. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | DoneDone |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1753 | 50 |
| **Starting Price** | US$15,00 | US$5,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### DoneDone

Any team that wants a simple way to manage tasks, talk to customers and get work done.

## Key features

### LiveAgent

- Alerts/Escalation
- Assignment Management
- Audit Trail
- Blended Call Center
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Email Monitoring
- Issue Tracking
- Knowledge Base Management
- Lead Management
- Natural Language Processing
- Prioritization
- Task Management
- Ticket Management
- Transfers/Routing
- Workflow Management

### DoneDone

- Alerts/Escalation
- Assignment Management
- Audit Trail
- Dashboard
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Prioritization
- Task Management
- Ticket Management
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View DoneDone Profile](https://www.capterra.co.za/software/130775/donedone)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/130775/liveagent/vs/donedone)

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