---
description: Compare LiveAgent vs GLPI. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs GLPI - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> GLPI](https://www.capterra.co.za/compare/102188/126254/liveagent/vs/glpi)

# Compare LiveAgent vs GLPI

Canonical: https://www.capterra.co.za/compare/102188/126254/liveagent/vs/glpi

> Detailed comparison between LiveAgent and GLPI. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | GLPI |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1753 | 41 |
| **Starting Price** | US$15,00 | €19,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### GLPI

GLPI can be use from small to very large organizations

## Key features

### LiveAgent

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Change Management
- Customizable Forms
- Customizable Reports
- Incident Management
- Knowledge Base Management
- Monitoring
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third-Party Integrations
- Ticket Management

### GLPI

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Change Management
- Customizable Forms
- Customizable Reports
- Incident Management
- Knowledge Base Management
- Monitoring
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third-Party Integrations
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View GLPI Profile](https://www.capterra.co.za/software/126254/glpi)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/126254/liveagent/vs/glpi)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs GLPI - Capterra South Africa 2026","description":"Compare LiveAgent vs GLPI. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/102188/126254/liveagent/vs/glpi","about":[{"@id":"https://www.capterra.co.za/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.za/software/126254/glpi#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/102188/126254/liveagent/vs/glpi#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.za/compare/102188/126254/liveagent/vs/glpi#webpage","isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.co.za/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"GLPI","description":"GLPI is an open source IT Service Management software.\nGLPI features a web-based interface that enables you to build your own database: multi-user support, multi-location use, multilingual management, etc. Its core functionalities provide Knowledge base, Inventory (manual or automatic), Software deployment, Problem, Incident, Request, Change, Release &amp; Asset Management. ITIL compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d94d7fd7-632f-46e5-aceb-6866ad0894fc.png","url":"https://www.capterra.co.za/software/126254/glpi","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/126254/glpi#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":41},"offers":{"price":"19","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Center Quality Assurance Software","position":2,"item":"/directory/33415/contact-center-quality-assurance/software","@type":"ListItem"},{"name":"LiveAgent vs GLPI","position":3,"item":"https://www.capterra.co.za/compare/102188/126254/liveagent/vs/glpi","@type":"ListItem"}],"@id":"https://www.capterra.co.za/compare/102188/126254/liveagent/vs/glpi#breadcrumblist"}]}
</script>