---
description: Compare LiveAgent vs Totango. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Totango - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [LiveAgent \<span\>vs\</span\> Totango](https://www.capterra.co.za/compare/102188/123781/liveagent/vs/totango)

# Compare LiveAgent vs Totango

Canonical: https://www.capterra.co.za/compare/102188/123781/liveagent/vs/totango

> Detailed comparison between LiveAgent and Totango. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Totango |
| **Overall rating** | 4.7/5 | 3.7/5 |
| **Total Reviews** | 1787 | 33 |
| **Starting Price** | US$15,00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Totango

Large recurring revenue businesses that need to simplify their complex customer operations, gain revenue predictability from existing customers, or reduce churn for high-value accounts.

## Key features

### LiveAgent

- Account Management
- Alerts/Notifications
- Campaign Management
- Communication Management
- Customer Engagement
- Customer Management
- Customer Segmentation
- Dashboard
- Email Monitoring
- Feedback Management
- Knowledge Management
- Lead Management
- Multi-Channel Data Collection
- Natural Language Processing
- Negative Feedback Management
- Onboarding
- Reporting/Analytics
- Survey/Poll Management
- Template Management
- Usage Tracking/Analytics

### Totango

- Account Management
- Alerts/Notifications
- Campaign Management
- Communication Management
- Customer Engagement
- Customer Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Lead Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Onboarding
- Reporting/Analytics
- Survey/Poll Management
- Template Management
- Usage Tracking/Analytics

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View Totango Profile](https://www.capterra.co.za/software/123781/totango)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/123781/liveagent/vs/totango)

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