---
description: Compare LiveAgent vs Ytel. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Ytel - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [LiveAgent \<span\>vs\</span\> Ytel](https://www.capterra.co.za/compare/102188/123451/liveagent/vs/x5-cloud-contact-center)

# Compare LiveAgent vs Ytel

Canonical: https://www.capterra.co.za/compare/102188/123451/liveagent/vs/x5-cloud-contact-center

> Detailed comparison between LiveAgent and Ytel. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Ytel |
| **Overall rating** | 4.7/5 | 3.9/5 |
| **Total Reviews** | 1787 | 26 |
| **Starting Price** | US$15,00 | US$100,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Ytel

Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.

## Key features

### LiveAgent

- API
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Inbound Call Center
- Lead Capture
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Management
- Real-Time Reporting
- Recording
- Survey/Poll Management
- Video Conferencing

### Ytel

- API
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Inbound Call Center
- Lead Capture
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Management
- Real-Time Reporting
- Recording
- Survey/Poll Management
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View Ytel Profile](https://www.capterra.co.za/software/123451/x5-cloud-contact-center)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/123451/liveagent/vs/x5-cloud-contact-center)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs Ytel - Capterra South Africa 2026","description":"Compare LiveAgent vs Ytel. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.","url":"https://www.capterra.co.za/compare/102188/123451/liveagent/vs/x5-cloud-contact-center","about":[{"@id":"https://www.capterra.co.za/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.za/software/123451/x5-cloud-contact-center#software"}],"breadcrumb":{"@id":"https://www.capterra.co.za/compare/102188/123451/liveagent/vs/x5-cloud-contact-center#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.za/compare/102188/123451/liveagent/vs/x5-cloud-contact-center#webpage","publisher":{"@id":"https://www.capterra.co.za/#organization"},"inLanguage":"en-ZA","isPartOf":{"@id":"https://www.capterra.co.za/#website"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f2d5fe00-acad-42ba-9aa3-5a7c98da7823.jpeg","url":"https://www.capterra.co.za/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1787,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Ytel","description":"Cloud Contact Center Software and API solutions to manage campaigns and live contacts. Ideal for multi-channel campaigns and customer care. Easy set up, customizable &amp; supported by Ytel real life customer service 24/7. Analytics and reports come standard. Powerful CRM integration, ringless voicemail and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections and outcomes with Ytel.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/432b52e5-e3b8-4cc7-abeb-6353892493f5.png","url":"https://www.capterra.co.za/software/123451/x5-cloud-contact-center","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/123451/x5-cloud-contact-center#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":26,"ratingValue":3.9},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Issue Tracking Software","position":2,"item":"/directory/30675/issue-tracking/software","@type":"ListItem"},{"name":"LiveAgent vs Ytel","position":3,"item":"https://www.capterra.co.za/compare/102188/123451/liveagent/vs/x5-cloud-contact-center","@type":"ListItem"}],"@id":"https://www.capterra.co.za/compare/102188/123451/liveagent/vs/x5-cloud-contact-center#breadcrumblist"}]}
</script>