---
description: Compare LiveAgent vs Ytel. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Ytel - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/30553/email-management/software) > [LiveAgent \<span\>vs\</span\> Ytel](https://www.capterra.co.za/compare/102188/123451/liveagent/vs/x5-cloud-contact-center)

# Compare LiveAgent vs Ytel

Canonical: https://www.capterra.co.za/compare/102188/123451/liveagent/vs/x5-cloud-contact-center

> Detailed comparison between LiveAgent and Ytel. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Ytel |
| **Overall rating** | 4.7/5 | 3.9/5 |
| **Total Reviews** | 1783 | 26 |
| **Starting Price** | US$15,00 | US$100,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Ytel

Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.

## Key features

### LiveAgent

- API
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Inbound Call Center
- Lead Capture
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Management
- Real-Time Reporting
- Recording
- Survey/Poll Management
- Video Conferencing

### Ytel

- API
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Inbound Call Center
- Lead Capture
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Management
- Real-Time Reporting
- Recording
- Survey/Poll Management
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View Ytel Profile](https://www.capterra.co.za/software/123451/x5-cloud-contact-center)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/123451/liveagent/vs/x5-cloud-contact-center)

-----

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