---
description: Compare LiveAgent vs Medallia Experience Cloud. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
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title: Compare LiveAgent vs Medallia Experience Cloud - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Medallia Experience Cloud](https://www.capterra.co.za/compare/102188/107199/liveagent/vs/medallia-enterprise)

# Compare LiveAgent vs Medallia Experience Cloud

Canonical: https://www.capterra.co.za/compare/102188/107199/liveagent/vs/medallia-enterprise

> Detailed comparison between LiveAgent and Medallia Experience Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Medallia Experience Cloud |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1753 | 33 |
| **Starting Price** | US$15,00 | US$5,00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Medallia Experience Cloud

Organizations of all sizes that want everyone from the frontline to the C-Suite customer-aware and empowered with tools to create experiences that keep customers coming back and spending more.

## Key features

### LiveAgent

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Segmentation
- Customizable Reports
- Customizable Templates
- Dashboard
- Engagement Tracking
- Multi-Channel Data Collection
- Negative Feedback Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Segmentation
- Survey/Poll Management
- Surveys & Feedback

### Medallia Experience Cloud

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Segmentation
- Customizable Reports
- Customizable Templates
- Dashboard
- Engagement Tracking
- Multi-Channel Data Collection
- Negative Feedback Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Segmentation
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View Medallia Experience Cloud Profile](https://www.capterra.co.za/software/107199/medallia-enterprise)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/107199/liveagent/vs/medallia-enterprise)

-----

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