---
description: Compare LiveAgent vs Fathom. Learn more about each of the software’s price, features, and helpful software reviews for South African business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgent vs Fathom - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Fathom](https://www.capterra.co.za/compare/102188/1037530/liveagent/vs/fathom)

# Compare LiveAgent vs Fathom

Canonical: https://www.capterra.co.za/compare/102188/1037530/liveagent/vs/fathom

> Detailed comparison between LiveAgent and Fathom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Fathom |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1753 | 807 |
| **Starting Price** | US$15,00 | US$15,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Fathom

Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Access Controls/Permissions
- CRM
- Call Tracking
- Collaboration Tools
- Configurable Workflow
- Live Chat
- Natural Language Processing
- Real-Time Analytics
- Real-Time Data
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Task Management
- Templates
- Video Conferencing

### Fathom

- AI/Machine Learning
- API
- Access Controls/Permissions
- CRM
- Call Tracking
- Collaboration Tools
- Configurable Workflow
- Live Chat
- Natural Language Processing
- Real-Time Analytics
- Real-Time Data
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Task Management
- Templates
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.capterra.co.za/software/102188/liveagent)
- [View Fathom Profile](https://www.capterra.co.za/software/1037530/fathom)
- [View Original Comparison](https://www.capterra.co.za/compare/102188/1037530/liveagent/vs/fathom)

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