---
description: Learn more about Avaya Experience Platform price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Avaya Experience Platform Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Avaya Experience Platform](/software/212871/aura-call-center-elite) > [Avaya Experience Platform Alternatives](https://www.capterra.co.za/alternatives/212871/aura-call-center-elite)

# Alternatives to Avaya Experience Platform

Canonical: https://www.capterra.co.za/alternatives/212871/aura-call-center-elite

> Explore the top alternatives to Avaya Experience Platform. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.co.za/software/124981/freshdesk)
   - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/124981/212871/freshdesk/vs/aura-call-center-elite)
2. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 is \#1 free CRM, customer communication and helpdesk software used by 15 million businesses. Cloud, mobile, open source.
   - [View profile](https://www.capterra.co.za/software/113540/bitrix24)
   - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/113540/212871/bitrix24/vs/aura-call-center-elite)
3. **Ringover** — 4.7/5 (858 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
   - [View profile](https://www.capterra.co.za/software/169627/ringover)
   - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/169627/212871/ringover/vs/aura-call-center-elite)
4. **Convoso** — 4.5/5 (386 reviews) — Convoso is a call center software that automates tasks, engages leads, and boosts conversions through AI technology.
   - [View profile](https://www.capterra.co.za/software/76768/cloud-predictive-dialer)
   - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/76768/212871/cloud-predictive-dialer/vs/aura-call-center-elite)
5. **DialedIn CCaaS** — 4.8/5 (314 reviews) — Cloud-based CCaaS platform with advanced dialing, smart routing, CRM integration, real-time analytics, and seamless scalability.
   - [View profile](https://www.capterra.co.za/software/29589/callcenternow)
   - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/29589/212871/callcenternow/vs/aura-call-center-elite)
6. **LiveAgent** — 4.7/5 (1753 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.co.za/software/102188/liveagent)
   - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/102188/212871/liveagent/vs/aura-call-center-elite)
7. **Calabrio ONE** — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
   - [View profile](https://www.capterra.co.za/software/110588/calabrio-one-suite)
   - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/110588/212871/calabrio-one-suite/vs/aura-call-center-elite)
8. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk offers the industry leading customer support solution.
   - [View profile](https://www.capterra.co.za/software/164283/zendesk)
   - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/164283/212871/zendesk/vs/aura-call-center-elite)
9. **Readymode** — 4.6/5 (136 reviews) — Readymode is a cloud-based, customer engagement platform that helps you dial smarter, connect faster and increase your connect rates.
   - [View profile](https://www.capterra.co.za/software/136728/readymode)
   - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/136728/212871/readymode/vs/aura-call-center-elite)
10. **Nextiva** — 4.6/5 (914 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
    - [View profile](https://www.capterra.co.za/software/175788/nextiva)
    - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/175788/212871/nextiva/vs/aura-call-center-elite)
11. **Nextiva Contact Center** — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
    - [View profile](https://www.capterra.co.za/software/145004/nextiva-call-center)
    - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/145004/212871/nextiva-call-center/vs/aura-call-center-elite)
12. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
    - [View profile](https://www.capterra.co.za/software/21409/genesys-cloud)
    - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/21409/212871/genesys-cloud/vs/aura-call-center-elite)
13. **CXone Mpower** — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
    - [View profile](https://www.capterra.co.za/software/134775/incontact-call-center-software)
    - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/134775/212871/incontact-call-center-software/vs/aura-call-center-elite)
14. **Five9** — 4.2/5 (481 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
    - [View profile](https://www.capterra.co.za/software/132405/five9)
    - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/132405/212871/five9/vs/aura-call-center-elite)
15. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
    - [View profile](https://www.capterra.co.za/software/136189/salesforce)
    - [Compare vs Avaya Experience Platform](https://www.capterra.co.za/compare/136189/212871/salesforce/vs/aura-call-center-elite)

## Related Categories

- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software)
- [Speech Analytics Software](https://www.capterra.co.za/directory/32258/speech-analytics/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.co.za/alternatives/212871/aura-call-center-elite)
- [View Product Profile](https://www.capterra.co.za/software/212871/aura-call-center-elite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/212871/Aura-Call-Center-Elite/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/212871/aura-call-center-elite> |
| en-AU | <https://www.capterra.com.au/alternatives/212871/aura-call-center-elite> |
| en-CA | <https://www.capterra.ca/alternatives/212871/aura-call-center-elite> |
| en-GB | <https://www.capterra.co.uk/alternatives/212871/aura-call-center-elite> |
| en-IE | <https://www.capterra.ie/alternatives/212871/aura-call-center-elite> |
| en-IL | <https://www.capterra.co.il/alternatives/212871/aura-call-center-elite> |
| en-IN | <https://www.capterra.in/alternatives/212871/aura-call-center-elite> |
| en-NZ | <https://www.capterra.co.nz/alternatives/212871/aura-call-center-elite> |
| en-SG | <https://www.capterra.com.sg/alternatives/212871/aura-call-center-elite> |
| en-ZA | <https://www.capterra.co.za/alternatives/212871/aura-call-center-elite> |

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