---
description: Learn more about ManageEngine ServiceDesk Plus price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ManageEngine ServiceDesk Plus Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) > [ManageEngine ServiceDesk Plus Alternatives](https://www.capterra.co.za/alternatives/179501/manageengine-service-desk-plus)

# Alternatives to ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.co.za/alternatives/179501/manageengine-service-desk-plus

> Explore the top alternatives to ManageEngine ServiceDesk Plus. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences.
   - [View profile](https://www.capterra.co.za/software/124981/freshdesk)
   - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/124981/179501/freshdesk/vs/manageengine-service-desk-plus)
2. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.co.za/software/138769/jira-service-management)
   - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/138769/179501/jira-service-management/vs/manageengine-service-desk-plus)
3. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.co.za/software/132997/freshservice)
   - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/132997/179501/freshservice/vs/manageengine-service-desk-plus)
4. **Zoho Desk** — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.co.za/software/169505/zoho-desk)
   - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/169505/179501/zoho-desk/vs/manageengine-service-desk-plus)
5. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.za/software/102188/liveagent)
   - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/102188/179501/liveagent/vs/manageengine-service-desk-plus)
6. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.co.za/software/164283/zendesk)
   - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/164283/179501/zendesk/vs/manageengine-service-desk-plus)
7. **SysAid** — 4.5/5 (511 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
   - [View profile](https://www.capterra.co.za/software/107225/sysaid)
   - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/107225/179501/sysaid/vs/manageengine-service-desk-plus)
8. **Zoho CRM** — 4.3/5 (6964 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
   - [View profile](https://www.capterra.co.za/software/155928/zoho-crm)
   - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/155928/179501/zoho-crm/vs/manageengine-service-desk-plus)
9. **Dynamics 365** — 4.4/5 (5811 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
   - [View profile](https://www.capterra.co.za/software/157279/dynamics-365)
   - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/157279/179501/dynamics-365/vs/manageengine-service-desk-plus)
10. **ServiceNow Customer Service Management** — 4.4/5 (151 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
    - [View profile](https://www.capterra.co.za/software/192052/servicenow-customer-service-management)
    - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/179501/192052/manageengine-service-desk-plus/vs/servicenow-customer-service-management)
11. **Agile CRM** — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
    - [View profile](https://www.capterra.co.za/software/135148/agile-crm)
    - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/135148/179501/agile-crm/vs/manageengine-service-desk-plus)
12. **OTRS** — 4.4/5 (96 reviews) — Fully-managed service management solution with ticketing, workflow automation \& notifications for ITSM, Customer Svc and Security.
    - [View profile](https://www.capterra.co.za/software/127284/otrs)
    - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/127284/179501/otrs/vs/manageengine-service-desk-plus)
13. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.
    - [View profile](https://www.capterra.co.za/software/113540/bitrix24)
    - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/113540/179501/bitrix24/vs/manageengine-service-desk-plus)
14. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
    - [View profile](https://www.capterra.co.za/software/16499/issuetrak)
    - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/16499/179501/issuetrak/vs/manageengine-service-desk-plus)
15. **TeamSupport** — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
    - [View profile](https://www.capterra.co.za/software/87908/teamsupport)
    - [Compare vs ManageEngine ServiceDesk Plus](https://www.capterra.co.za/compare/87908/179501/teamsupport/vs/manageengine-service-desk-plus)

## Related Categories

- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)
- [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.co.za/directory/30675/issue-tracking/software)
- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.za/alternatives/179501/manageengine-service-desk-plus)
- [View Product Profile](https://www.capterra.co.za/software/179501/manageengine-service-desk-plus)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/179501/manageengine-service-desk-plus> |
| de-AT | <https://www.capterra.at/alternatives/179501/manageengine-service-desk-plus> |
| de-CH | <https://www.capterra.ch/alternatives/179501/manageengine-service-desk-plus> |
| en | <https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/179501/manageengine-service-desk-plus> |
| en-AU | <https://www.capterra.com.au/alternatives/179501/manageengine-service-desk-plus> |
| en-CA | <https://www.capterra.ca/alternatives/179501/manageengine-service-desk-plus> |
| en-GB | <https://www.capterra.co.uk/alternatives/179501/manageengine-service-desk-plus> |
| en-IE | <https://www.capterra.ie/alternatives/179501/manageengine-service-desk-plus> |
| en-IL | <https://www.capterra.co.il/alternatives/179501/manageengine-service-desk-plus> |
| en-IN | <https://www.capterra.in/alternatives/179501/manageengine-service-desk-plus> |
| en-NZ | <https://www.capterra.co.nz/alternatives/179501/manageengine-service-desk-plus> |
| en-SG | <https://www.capterra.com.sg/alternatives/179501/manageengine-service-desk-plus> |
| en-ZA | <https://www.capterra.co.za/alternatives/179501/manageengine-service-desk-plus> |
| es | <https://www.capterra.es/alternatives/179501/manageengine-service-desk-plus> |
| es-AR | <https://www.capterra.com.ar/alternatives/179501/manageengine-service-desk-plus> |
| es-CL | <https://www.capterra.cl/alternatives/179501/manageengine-service-desk-plus> |
| es-CO | <https://www.capterra.co/alternatives/179501/manageengine-service-desk-plus> |
| es-CR | <https://www.capterra.co.cr/alternatives/179501/manageengine-service-desk-plus> |
| es-DO | <https://www.capterra.do/alternatives/179501/manageengine-service-desk-plus> |
| es-EC | <https://www.capterra.ec/alternatives/179501/manageengine-service-desk-plus> |
| es-MX | <https://www.capterra.mx/alternatives/179501/manageengine-service-desk-plus> |
| es-PA | <https://www.capterra.com.pa/alternatives/179501/manageengine-service-desk-plus> |
| es-PE | <https://www.capterra.pe/alternatives/179501/manageengine-service-desk-plus> |
| fr | <https://www.capterra.fr/alternatives/179501/manageengine-service-desk-plus> |
| fr-BE | <https://fr.capterra.be/alternatives/179501/manageengine-service-desk-plus> |
| fr-CA | <https://fr.capterra.ca/alternatives/179501/manageengine-service-desk-plus> |
| fr-LU | <https://www.capterra.lu/alternatives/179501/manageengine-service-desk-plus> |
| it | <https://www.capterra.it/alternatives/179501/manageengine-service-desk-plus> |
| ja | <https://www.capterra.jp/alternatives/179501/manageengine-service-desk-plus> |
| nl | <https://www.capterra.nl/alternatives/179501/manageengine-service-desk-plus> |
| nl-BE | <https://www.capterra.be/alternatives/179501/manageengine-service-desk-plus> |
| pt | <https://www.capterra.com.br/alternatives/179501/manageengine-service-desk-plus> |
| pt-PT | <https://www.capterra.pt/alternatives/179501/manageengine-service-desk-plus> |
| sv | <https://www.capterra.se/alternatives/179501/manageengine-service-desk-plus> |

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