---
description: Learn more about BMC Helix ITSM price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BMC Helix ITSM Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [BMC Helix ITSM](/software/164195/remedy-it-service-management) > [BMC Helix ITSM Alternatives](https://www.capterra.co.za/alternatives/164195/remedy-it-service-management)

# Alternatives to BMC Helix ITSM

Canonical: https://www.capterra.co.za/alternatives/164195/remedy-it-service-management

> Explore the top alternatives to BMC Helix ITSM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.5/5 (724 reviews) — Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.
   - [View profile](https://www.capterra.co.za/software/132997/freshservice)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/132997/164195/freshservice/vs/remedy-it-service-management)
2. **Atera** — 4.5/5 (448 reviews) — Manage assets, inventory, and ticketing in one full-stack platform, all while cut your IT workload with AI agents.
   - [View profile](https://www.capterra.co.za/software/144309/atera)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/144309/164195/atera/vs/remedy-it-service-management)
3. **Proactivanet** — 4.8/5 (52 reviews) — Spanish-language ITAM\&ITSM tool that helps organizations save costs and secure their IT infrastructure.
   - [View profile](https://www.capterra.co.za/software/1010807/proactivanet)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/1010807/remedy-it-service-management/vs/proactivanet)
4. **ManageEngine Endpoint Central** — 4.6/5 (1674 reviews) — On-prem \& cloud-based unified endpoint management and security tool that helps manage organization endpoints from single console.
   - [View profile](https://www.capterra.co.za/software/170018/manageengine-desktop-central)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/170018/remedy-it-service-management/vs/manageengine-desktop-central)
5. **ServiceNow** — 4.5/5 (348 reviews) — Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM.
   - [View profile](https://www.capterra.co.za/software/152871/servicenow)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/152871/164195/servicenow/vs/remedy-it-service-management)
6. **SysAid** — 4.5/5 (519 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
   - [View profile](https://www.capterra.co.za/software/107225/sysaid)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/107225/164195/sysaid/vs/remedy-it-service-management)
7. **JIRA Service Management** — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.co.za/software/138769/jira-service-management)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/138769/164195/jira-service-management/vs/remedy-it-service-management)
8. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — Unlock efficiency, exceptional experiences, and industry-leading ROI from your ITSM processes.
   - [View profile](https://www.capterra.co.za/software/179501/manageengine-service-desk-plus)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/179501/remedy-it-service-management/vs/manageengine-service-desk-plus)
9. **Desk Manager** — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
   - [View profile](https://www.capterra.co.za/software/173025/help-desk-software)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/173025/remedy-it-service-management/vs/help-desk-software)
10. **HaloITSM** — 4.7/5 (44 reviews) — HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization.
    - [View profile](https://www.capterra.co.za/software/200140/haloitsm)
    - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/200140/remedy-it-service-management/vs/haloitsm)
11. **TOPdesk** — 4.4/5 (111 reviews) — With our ITSM software, go from piles of requests to effortless IT services. Standardize how you solve problems and capture knowledge\!
    - [View profile](https://www.capterra.co.za/software/127562/topdesk)
    - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/127562/164195/topdesk/vs/remedy-it-service-management)
12. **ky2help** — 4.3/5 (21 reviews) — ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique\!
    - [View profile](https://www.capterra.co.za/software/196043/ky2help)
    - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/196043/remedy-it-service-management/vs/ky2help)
13. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk is an award winning fully integrated ITSM/Help Desk /Service Desk solution available for both Cloud and On-Premise.
    - [View profile](https://www.capterra.co.za/software/144825/boss-solutions)
    - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/144825/164195/boss-solutions/vs/remedy-it-service-management)
14. **Pulseway** — 4.7/5 (310 reviews) — Pulseway is an all-in-one ITSM Software with robust features, powerful automation, and endless integrations.
    - [View profile](https://www.capterra.co.za/software/141792/pulseway)
    - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/141792/164195/pulseway/vs/remedy-it-service-management)
15. **Zoho Assist** — 4.7/5 (1416 reviews) — Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
    - [View profile](https://www.capterra.co.za/software/181775/zoho-assist)
    - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/181775/remedy-it-service-management/vs/zoho-assist)

## Related Categories

- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)
- [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software)
- [IT Ticketing Systems](https://www.capterra.co.za/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.co.za/alternatives/164195/remedy-it-service-management)
- [View Product Profile](https://www.capterra.co.za/software/164195/remedy-it-service-management)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/164195/remedy-it-service-management> |
| de-AT | <https://www.capterra.at/alternatives/164195/remedy-it-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/164195/remedy-it-service-management> |
| en | <https://www.capterra.com/p/164195/Remedy-IT-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/164195/remedy-it-service-management> |
| en-AU | <https://www.capterra.com.au/alternatives/164195/remedy-it-service-management> |
| en-CA | <https://www.capterra.ca/alternatives/164195/remedy-it-service-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/164195/remedy-it-service-management> |
| en-IE | <https://www.capterra.ie/alternatives/164195/remedy-it-service-management> |
| en-IL | <https://www.capterra.co.il/alternatives/164195/remedy-it-service-management> |
| en-IN | <https://www.capterra.in/alternatives/164195/remedy-it-service-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/164195/remedy-it-service-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/164195/remedy-it-service-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/164195/remedy-it-service-management> |
| es | <https://www.capterra.es/alternatives/164195/remedy-it-service-management> |
| es-AR | <https://www.capterra.com.ar/alternatives/164195/remedy-it-service-management> |
| es-CL | <https://www.capterra.cl/alternatives/164195/remedy-it-service-management> |
| es-CO | <https://www.capterra.co/alternatives/164195/remedy-it-service-management> |
| es-CR | <https://www.capterra.co.cr/alternatives/164195/remedy-it-service-management> |
| es-DO | <https://www.capterra.do/alternatives/164195/remedy-it-service-management> |
| es-EC | <https://www.capterra.ec/alternatives/164195/remedy-it-service-management> |
| es-MX | <https://www.capterra.mx/alternatives/164195/remedy-it-service-management> |
| es-PA | <https://www.capterra.com.pa/alternatives/164195/remedy-it-service-management> |
| es-PE | <https://www.capterra.pe/alternatives/164195/remedy-it-service-management> |
| fr | <https://www.capterra.fr/alternatives/164195/remedy-it-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/164195/remedy-it-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/164195/remedy-it-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/164195/remedy-it-service-management> |
| it | <https://www.capterra.it/alternatives/164195/remedy-it-service-management> |
| nl | <https://www.capterra.nl/alternatives/164195/remedy-it-service-management> |
| nl-BE | <https://www.capterra.be/alternatives/164195/remedy-it-service-management> |
| pt | <https://www.capterra.com.br/alternatives/164195/remedy-it-service-management> |
| pt-PT | <https://www.capterra.pt/alternatives/164195/remedy-it-service-management> |

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