---
description: Learn more about BMC Helix ITSM price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BMC Helix ITSM Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [BMC Helix ITSM](/software/164195/remedy-it-service-management) > [BMC Helix ITSM Alternatives](https://www.capterra.co.za/alternatives/164195/remedy-it-service-management)

# Alternatives to BMC Helix ITSM

Canonical: https://www.capterra.co.za/alternatives/164195/remedy-it-service-management

> Explore the top alternatives to BMC Helix ITSM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.co.za/software/132997/freshservice)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/132997/164195/freshservice/vs/remedy-it-service-management)
2. **Atera** — 4.5/5 (446 reviews) — Introducing Robin: It cuts 40% of your IT workload, supports users 24/7, and acts like a personal AI technician.
   - [View profile](https://www.capterra.co.za/software/144309/atera)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/144309/164195/atera/vs/remedy-it-service-management)
3. **Iru** — 4.9/5 (477 reviews) — Iru unifies identity \& access, endpoint security \& management, and compliance automation to collapse the IT stack.
   - [View profile](https://www.capterra.co.za/software/181954/Iru)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/181954/remedy-it-service-management/vs/Iru)
4. **ACMP Suite** — 4.5/5 (173 reviews) — ACMP offers modular and scalable solutions for your specific challenges in the IT department.
   - [View profile](https://www.capterra.co.za/software/175522/acmp-inventory)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/175522/remedy-it-service-management/vs/acmp-inventory)
5. **Wasp Asset** — 4.5/5 (376 reviews) — Customizable \& full featured asset management solution. Easy to setup and use. Mobile apps (iOS/Android). Request a free demo today\!
   - [View profile](https://www.capterra.co.za/software/80853/assetcloud)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/80853/164195/assetcloud/vs/remedy-it-service-management)
6. **PDQ Deploy & Inventory** — 4.8/5 (341 reviews) — tl;dr — PDQ Deploy and Inventory makes device management simple, secure, and pretty damn quick.
   - [View profile](https://www.capterra.co.za/software/174535/pdq-deploy)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/174535/remedy-it-service-management/vs/pdq-deploy)
7. **IT Glue** — 4.6/5 (331 reviews) — IT Glue is the AI-powered documentation platform built for IT professionals. Track, find and know everything in under 30 seconds.
   - [View profile](https://www.capterra.co.za/software/170401/itglue)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/170401/remedy-it-service-management/vs/itglue)
8. **Firstbase** — 4.5/5 (10 reviews) — IT asset management solution that helps businesses manage asset tracking, inventory, supply chain, catalog, and more.
   - [View profile](https://www.capterra.co.za/software/1055268/firstbase)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/1055268/remedy-it-service-management/vs/firstbase)
9. **TeamDynamix** — 4.4/5 (150 reviews) — TeamDynamix is a no-code ITSM/ESM/PPM solution with Conversational AI, enterprise integration, and advanced automation.
   - [View profile](https://www.capterra.co.za/software/121317/teamdynamix)
   - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/121317/164195/teamdynamix/vs/remedy-it-service-management)
10. **EZO** — 4.6/5 (1543 reviews) — Equipment management solution that enables organizations to track, maintain, and report on equipment from any location.
    - [View profile](https://www.capterra.co.za/software/124047/ezofficeinventory)
    - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/124047/164195/ezofficeinventory/vs/remedy-it-service-management)
11. **SysAid** — 4.5/5 (511 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
    - [View profile](https://www.capterra.co.za/software/107225/sysaid)
    - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/107225/164195/sysaid/vs/remedy-it-service-management)
12. **BlueTally** — 4.6/5 (80 reviews) — Get in control of your assets and say goodbye to spreadsheets. Integrates with Intune, Jamf and Kandji. Try our demo yourself now.
    - [View profile](https://www.capterra.co.za/software/1022846/bluetally)
    - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/1022846/remedy-it-service-management/vs/bluetally)
13. **ServiceNow** — 4.5/5 (344 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
    - [View profile](https://www.capterra.co.za/software/152871/servicenow)
    - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/152871/164195/servicenow/vs/remedy-it-service-management)
14. **Action1** — 4.9/5 (237 reviews) — Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.
    - [View profile](https://www.capterra.co.za/software/180609/action1-rmm)
    - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/180609/remedy-it-service-management/vs/action1-rmm)
15. **NinjaOne** — 4.7/5 (282 reviews) — NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access.
    - [View profile](https://www.capterra.co.za/software/165889/ninjaone)
    - [Compare vs BMC Helix ITSM](https://www.capterra.co.za/compare/164195/165889/remedy-it-service-management/vs/ninjaone)

## Related Categories

- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)
- [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software)
- [IT Ticketing Systems](https://www.capterra.co.za/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.co.za/alternatives/164195/remedy-it-service-management)
- [View Product Profile](https://www.capterra.co.za/software/164195/remedy-it-service-management)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/164195/remedy-it-service-management> |
| de-AT | <https://www.capterra.at/alternatives/164195/remedy-it-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/164195/remedy-it-service-management> |
| en | <https://www.capterra.com/p/164195/Remedy-IT-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/164195/remedy-it-service-management> |
| en-AU | <https://www.capterra.com.au/alternatives/164195/remedy-it-service-management> |
| en-CA | <https://www.capterra.ca/alternatives/164195/remedy-it-service-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/164195/remedy-it-service-management> |
| en-IE | <https://www.capterra.ie/alternatives/164195/remedy-it-service-management> |
| en-IL | <https://www.capterra.co.il/alternatives/164195/remedy-it-service-management> |
| en-IN | <https://www.capterra.in/alternatives/164195/remedy-it-service-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/164195/remedy-it-service-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/164195/remedy-it-service-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/164195/remedy-it-service-management> |
| es | <https://www.capterra.es/alternatives/164195/remedy-it-service-management> |
| es-AR | <https://www.capterra.com.ar/alternatives/164195/remedy-it-service-management> |
| es-CL | <https://www.capterra.cl/alternatives/164195/remedy-it-service-management> |
| es-CO | <https://www.capterra.co/alternatives/164195/remedy-it-service-management> |
| es-CR | <https://www.capterra.co.cr/alternatives/164195/remedy-it-service-management> |
| es-DO | <https://www.capterra.do/alternatives/164195/remedy-it-service-management> |
| es-EC | <https://www.capterra.ec/alternatives/164195/remedy-it-service-management> |
| es-MX | <https://www.capterra.mx/alternatives/164195/remedy-it-service-management> |
| es-PA | <https://www.capterra.com.pa/alternatives/164195/remedy-it-service-management> |
| es-PE | <https://www.capterra.pe/alternatives/164195/remedy-it-service-management> |
| fr | <https://www.capterra.fr/alternatives/164195/remedy-it-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/164195/remedy-it-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/164195/remedy-it-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/164195/remedy-it-service-management> |
| it | <https://www.capterra.it/alternatives/164195/remedy-it-service-management> |
| nl | <https://www.capterra.nl/alternatives/164195/remedy-it-service-management> |
| nl-BE | <https://www.capterra.be/alternatives/164195/remedy-it-service-management> |
| pt | <https://www.capterra.com.br/alternatives/164195/remedy-it-service-management> |
| pt-PT | <https://www.capterra.pt/alternatives/164195/remedy-it-service-management> |

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