---
description: Learn more about Freshchat price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshchat Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) > [Freshchat Alternatives](https://www.capterra.co.za/alternatives/158117/freshchat)

# Alternatives to Freshchat

Canonical: https://www.capterra.co.za/alternatives/158117/freshchat

> Explore the top alternatives to Freshchat. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.co.za/software/124981/freshdesk)
   - [Compare vs Freshchat](https://www.capterra.co.za/compare/124981/158117/freshdesk/vs/freshchat)
2. **Bitrix24** — 4.2/5 (984 reviews) — \#1 free live chat and contact center software used by over 15 million companies. Also comes with free CRM and email marketing.
   - [View profile](https://www.capterra.co.za/software/113540/bitrix24)
   - [Compare vs Freshchat](https://www.capterra.co.za/compare/113540/158117/bitrix24/vs/freshchat)
3. **Slack** — 4.7/5 (24046 reviews) — Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity \& AI features.
   - [View profile](https://www.capterra.co.za/software/135003/slack)
   - [Compare vs Freshchat](https://www.capterra.co.za/compare/135003/158117/slack/vs/freshchat)
4. **LiveChat** — 4.6/5 (1715 reviews) — LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time
   - [View profile](https://www.capterra.co.za/software/62194/livechat)
   - [Compare vs Freshchat](https://www.capterra.co.za/compare/62194/158117/livechat/vs/freshchat)
5. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.za/software/102188/liveagent)
   - [Compare vs Freshchat](https://www.capterra.co.za/compare/102188/158117/liveagent/vs/freshchat)
6. **Tidio** — 4.7/5 (590 reviews) — Tidio's live chat software integrates multiple channels into one. Use it for social media, your website or store, even do video calls.
   - [View profile](https://www.capterra.co.za/software/144040/tidio-chat)
   - [Compare vs Freshchat](https://www.capterra.co.za/compare/144040/158117/tidio-chat/vs/freshchat)
7. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk offers industry leading live chat software that¿s quick to implement and easy to use.
   - [View profile](https://www.capterra.co.za/software/164283/zendesk)
   - [Compare vs Freshchat](https://www.capterra.co.za/compare/158117/164283/freshchat/vs/zendesk)
8. **Text Request** — 4.6/5 (1193 reviews) — The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
   - [View profile](https://www.capterra.co.za/software/167015/text-request)
   - [Compare vs Freshchat](https://www.capterra.co.za/compare/158117/167015/freshchat/vs/text-request)
9. **Intercom** — 4.5/5 (1131 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
   - [View profile](https://www.capterra.co.za/software/134347/intercom)
   - [Compare vs Freshchat](https://www.capterra.co.za/compare/134347/158117/intercom/vs/freshchat)
10. **Zoho Desk** — 4.5/5 (2211 reviews) — Zoho Desk is a web-based customer service software equipped with an embeddable AI-powered chat widget for your website and app.
    - [View profile](https://www.capterra.co.za/software/169505/zoho-desk)
    - [Compare vs Freshchat](https://www.capterra.co.za/compare/158117/169505/freshchat/vs/zoho-desk)
11. **Tiledesk** — 4.6/5 (154 reviews) — Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.
    - [View profile](https://www.capterra.co.za/software/187541/tiledesk)
    - [Compare vs Freshchat](https://www.capterra.co.za/compare/158117/187541/freshchat/vs/tiledesk)
12. **TeamSupport** — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
    - [View profile](https://www.capterra.co.za/software/87908/teamsupport)
    - [Compare vs Freshchat](https://www.capterra.co.za/compare/87908/158117/teamsupport/vs/freshchat)
13. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
    - [View profile](https://www.capterra.co.za/software/136189/salesforce)
    - [Compare vs Freshchat](https://www.capterra.co.za/compare/136189/158117/salesforce/vs/freshchat)
14. **Front** — 4.5/5 (286 reviews) — Front Chat enables real-time communication with customers. Dynamic chatbots \& automated workflows help resolve customer inquiries fast.
    - [View profile](https://www.capterra.co.za/software/132901/front)
    - [Compare vs Freshchat](https://www.capterra.co.za/compare/132901/158117/front/vs/freshchat)
15. **HubSpot Service Hub** — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
    - [View profile](https://www.capterra.co.za/software/182476/hubspot-service-hub)
    - [Compare vs Freshchat](https://www.capterra.co.za/compare/158117/182476/freshchat/vs/hubspot-service-hub)

## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)
- [Customer Support Software](https://www.capterra.co.za/directory/32315/customer-support/software)

## Links

- [View on Capterra](https://www.capterra.co.za/alternatives/158117/freshchat)
- [View Product Profile](https://www.capterra.co.za/software/158117/freshchat)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/158117/freshchat> |
| de-AT | <https://www.capterra.at/alternatives/158117/freshchat> |
| de-CH | <https://www.capterra.ch/alternatives/158117/freshchat> |
| en | <https://www.capterra.com/p/158117/Freshchat/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/158117/freshchat> |
| en-AU | <https://www.capterra.com.au/alternatives/158117/freshchat> |
| en-CA | <https://www.capterra.ca/alternatives/158117/freshchat> |
| en-GB | <https://www.capterra.co.uk/alternatives/158117/freshchat> |
| en-IE | <https://www.capterra.ie/alternatives/158117/freshchat> |
| en-IL | <https://www.capterra.co.il/alternatives/158117/freshchat> |
| en-IN | <https://www.capterra.in/alternatives/158117/freshchat> |
| en-NZ | <https://www.capterra.co.nz/alternatives/158117/freshchat> |
| en-SG | <https://www.capterra.com.sg/alternatives/158117/freshchat> |
| en-ZA | <https://www.capterra.co.za/alternatives/158117/freshchat> |
| es | <https://www.capterra.es/alternatives/158117/freshchat> |
| es-AR | <https://www.capterra.com.ar/alternatives/158117/freshchat> |
| es-CL | <https://www.capterra.cl/alternatives/158117/freshchat> |
| es-CO | <https://www.capterra.co/alternatives/158117/freshchat> |
| es-CR | <https://www.capterra.co.cr/alternatives/158117/freshchat> |
| es-DO | <https://www.capterra.do/alternatives/158117/freshchat> |
| es-EC | <https://www.capterra.ec/alternatives/158117/freshchat> |
| es-MX | <https://www.capterra.mx/alternatives/158117/freshchat> |
| es-PA | <https://www.capterra.com.pa/alternatives/158117/freshchat> |
| es-PE | <https://www.capterra.pe/alternatives/158117/freshchat> |
| fr | <https://www.capterra.fr/alternatives/158117/freshchat> |
| fr-BE | <https://fr.capterra.be/alternatives/158117/freshchat> |
| fr-CA | <https://fr.capterra.ca/alternatives/158117/freshchat> |
| fr-LU | <https://www.capterra.lu/alternatives/158117/freshchat> |
| it | <https://www.capterra.it/alternatives/158117/freshchat> |
| ja | <https://www.capterra.jp/alternatives/158117/freshchat> |
| ko | <https://www.capterra.co.kr/alternatives/158117/freshchat> |
| nl | <https://www.capterra.nl/alternatives/158117/freshchat> |
| nl-BE | <https://www.capterra.be/alternatives/158117/freshchat> |
| pl | <https://www.capterra.pl/alternatives/158117/freshchat> |
| pt | <https://www.capterra.com.br/alternatives/158117/freshchat> |
| pt-PT | <https://www.capterra.pt/alternatives/158117/freshchat> |
| sv | <https://www.capterra.se/alternatives/158117/freshchat> |
| tr | <https://www.capterra.web.tr/alternatives/158117/freshchat> |

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