---
description: Learn more about Sunrise ITSM price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sunrise ITSM Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Sunrise ITSM](/software/148707/it-service-management) > [Sunrise ITSM Alternatives](https://www.capterra.co.za/alternatives/148707/it-service-management)

# Alternatives to Sunrise ITSM

Canonical: https://www.capterra.co.za/alternatives/148707/it-service-management

> Explore the top alternatives to Sunrise ITSM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.co.za/software/138769/jira-service-management)
   - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/138769/148707/jira-service-management/vs/it-service-management)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.co.za/software/164283/zendesk)
   - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/148707/164283/it-service-management/vs/zendesk)
3. **Salesforce Sales Cloud** — 4.4/5 (18768 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
   - [View profile](https://www.capterra.co.za/software/61368/salesforce)
   - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/61368/148707/salesforce/vs/it-service-management)
4. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences.
   - [View profile](https://www.capterra.co.za/software/124981/freshdesk)
   - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/124981/148707/freshdesk/vs/it-service-management)
5. **LiveChat** — 4.6/5 (1715 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
   - [View profile](https://www.capterra.co.za/software/62194/livechat)
   - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/62194/148707/livechat/vs/it-service-management)
6. **LiveAgent** — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.za/software/102188/liveagent)
   - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/102188/148707/liveagent/vs/it-service-management)
7. **Milvus** — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
   - [View profile](https://www.capterra.co.za/software/202528/milvus)
   - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/148707/202528/it-service-management/vs/milvus)
8. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
   - [View profile](https://www.capterra.co.za/software/185973/helpdesk)
   - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/148707/185973/it-service-management/vs/helpdesk)
9. **Zoho Assist** — 4.7/5 (1374 reviews) — Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
   - [View profile](https://www.capterra.co.za/software/181775/zoho-assist)
   - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/148707/181775/it-service-management/vs/zoho-assist)
10. **Intercom** — 4.5/5 (1131 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
    - [View profile](https://www.capterra.co.za/software/134347/intercom)
    - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/134347/148707/intercom/vs/it-service-management)
11. **Superchat** — 4.8/5 (282 reviews) — Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.
    - [View profile](https://www.capterra.co.za/software/210968/superchat)
    - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/148707/210968/it-service-management/vs/superchat)
12. **Zoho Desk** — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
    - [View profile](https://www.capterra.co.za/software/169505/zoho-desk)
    - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/148707/169505/it-service-management/vs/zoho-desk)
13. **Tidio** — 4.7/5 (590 reviews) — Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI.
    - [View profile](https://www.capterra.co.za/software/144040/tidio-chat)
    - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/144040/148707/tidio-chat/vs/it-service-management)
14. **monday service** — 4.6/5 (108 reviews) — AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
    - [View profile](https://www.capterra.co.za/software/1069948/monday-service)
    - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/148707/1069948/it-service-management/vs/monday-service)
15. **Hiver** — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface.
    - [View profile](https://www.capterra.co.za/software/142975/hiver)
    - [Compare vs Sunrise ITSM](https://www.capterra.co.za/compare/142975/148707/hiver/vs/it-service-management)

## Related Categories

- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software)
- [IT Documentation Software](https://www.capterra.co.za/directory/33755/it-documentation/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.co.za/alternatives/148707/it-service-management)
- [View Product Profile](https://www.capterra.co.za/software/148707/it-service-management)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/148707/it-service-management> |
| de-AT | <https://www.capterra.at/alternatives/148707/it-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/148707/it-service-management> |
| en | <https://www.capterra.com/p/148707/IT-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/148707/it-service-management> |
| en-AU | <https://www.capterra.com.au/alternatives/148707/it-service-management> |
| en-CA | <https://www.capterra.ca/alternatives/148707/it-service-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/148707/it-service-management> |
| en-IE | <https://www.capterra.ie/alternatives/148707/it-service-management> |
| en-IL | <https://www.capterra.co.il/alternatives/148707/it-service-management> |
| en-IN | <https://www.capterra.in/alternatives/148707/it-service-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/148707/it-service-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/148707/it-service-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/148707/it-service-management> |
| fr | <https://www.capterra.fr/alternatives/148707/it-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/148707/it-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/148707/it-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/148707/it-service-management> |

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