---
description: Learn more about USAN Contact Suite for Amazon Connect price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: USAN Contact Suite for Amazon Connect Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [USAN Contact Suite for Amazon Connect](/software/1017761/usan-contact-suite-for-amazon-connect) > [USAN Contact Suite for Amazon Connect Alternatives](https://www.capterra.co.za/alternatives/1017761/usan-contact-suite-for-amazon-connect)

# Alternatives to USAN Contact Suite for Amazon Connect

Canonical: https://www.capterra.co.za/alternatives/1017761/usan-contact-suite-for-amazon-connect

> Explore the top alternatives to USAN Contact Suite for Amazon Connect. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Genesys Cloud CX** — 4.3/5 (264 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
   - [View profile](https://www.capterra.co.za/software/21409/genesys-cloud)
   - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/21409/1017761/genesys-cloud/vs/usan-contact-suite-for-amazon-connect)
2. **inconnect** — 3.9/5 (19 reviews) — Connect and centralize all your CX channels
   - [View profile](https://www.capterra.co.za/software/164772/omnichannel)
   - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/164772/1017761/omnichannel/vs/usan-contact-suite-for-amazon-connect)
3. **LiveAgent** — 4.7/5 (1783 reviews) — Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.za/software/102188/liveagent)
   - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/102188/1017761/liveagent/vs/usan-contact-suite-for-amazon-connect)
4. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.co.za/software/164283/zendesk)
   - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/164283/1017761/zendesk/vs/usan-contact-suite-for-amazon-connect)
5. **Bitrix24** — 4.2/5 (991 reviews) — Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.
   - [View profile](https://www.capterra.co.za/software/113540/bitrix24)
   - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/113540/1017761/bitrix24/vs/usan-contact-suite-for-amazon-connect)
6. **Eloquant** — 4.3/5 (19 reviews) — All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers.
   - [View profile](https://www.capterra.co.za/software/1022365/eloquant)
   - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/1017761/1022365/usan-contact-suite-for-amazon-connect/vs/eloquant)
7. **Inxide** — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform that enhances end-customer interaction in a dynamic and engaging way
   - [View profile](https://www.capterra.co.za/software/1019488/inx-app)
   - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/1017761/1019488/usan-contact-suite-for-amazon-connect/vs/inx-app)
8. **BeInContact** — 4.4/5 (14 reviews) — BeInContact: a 100% Cloud Omnichannel Contact Center software enterprise platform.
   - [View profile](https://www.capterra.co.za/software/1020496/beincontact)
   - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/1017761/1020496/usan-contact-suite-for-amazon-connect/vs/beincontact)
9. **Zoho Desk** — 4.5/5 (2212 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.co.za/software/169505/zoho-desk)
   - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/169505/1017761/zoho-desk/vs/usan-contact-suite-for-amazon-connect)
10. **UJET** — 4.6/5 (140 reviews) — UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
    - [View profile](https://www.capterra.co.za/software/164070/ujet)
    - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/164070/1017761/ujet/vs/usan-contact-suite-for-amazon-connect)
11. **Vozy** — 4.0/5 (7 reviews) — We're a digital contact center platform improving company-client relations through AI-driven multichannel solutions.
    - [View profile](https://www.capterra.co.za/software/170736/vozy)
    - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/170736/1017761/vozy/vs/usan-contact-suite-for-amazon-connect)
12. **Odigo** — 4.0/5 (3 reviews) — A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries
    - [View profile](https://www.capterra.co.za/software/196966/odigo)
    - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/196966/1017761/odigo/vs/usan-contact-suite-for-amazon-connect)
13. **Five9** — 4.2/5 (482 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
    - [View profile](https://www.capterra.co.za/software/132405/five9)
    - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/132405/1017761/five9/vs/usan-contact-suite-for-amazon-connect)
14. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
    - [View profile](https://www.capterra.co.za/software/134775/incontact-call-center-software)
    - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/134775/1017761/incontact-call-center-software/vs/usan-contact-suite-for-amazon-connect)
15. **Gladly** — 4.8/5 (139 reviews) — The only CX AI delivering cost savings AND customer devotion. Purpose-built to engage, not deflect. Learn more at gladly.ai
    - [View profile](https://www.capterra.co.za/software/156723/gladly)
    - [Compare vs USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/compare/156723/1017761/gladly/vs/usan-contact-suite-for-amazon-connect)

## Related Categories

- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)
- [Customer Journey Mapping Tools](https://www.capterra.co.za/directory/31537/customer-journey-mapping-tools/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)
- [Conversational AI Platforms](https://www.capterra.co.za/directory/31596/conversational-ai-platform/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)

## Links

- [View on Capterra](https://www.capterra.co.za/alternatives/1017761/usan-contact-suite-for-amazon-connect)
- [View Product Profile](https://www.capterra.co.za/software/1017761/usan-contact-suite-for-amazon-connect)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1017761/usan-contact-suite-for-amazon-connect> |
| en-AU | <https://www.capterra.com.au/alternatives/1017761/usan-contact-suite-for-amazon-connect> |
| en-CA | <https://www.capterra.ca/alternatives/1017761/usan-contact-suite-for-amazon-connect> |
| en-GB | <https://www.capterra.co.uk/alternatives/1017761/usan-contact-suite-for-amazon-connect> |
| en-IE | <https://www.capterra.ie/alternatives/1017761/usan-contact-suite-for-amazon-connect> |
| en-IL | <https://www.capterra.co.il/alternatives/1017761/usan-contact-suite-for-amazon-connect> |
| en-IN | <https://www.capterra.in/alternatives/1017761/usan-contact-suite-for-amazon-connect> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1017761/usan-contact-suite-for-amazon-connect> |
| en-SG | <https://www.capterra.com.sg/alternatives/1017761/usan-contact-suite-for-amazon-connect> |
| en-ZA | <https://www.capterra.co.za/alternatives/1017761/usan-contact-suite-for-amazon-connect> |
| fr | <https://www.capterra.fr/alternatives/1017761/usan-contact-suite-for-amazon-connect> |
| fr-BE | <https://fr.capterra.be/alternatives/1017761/usan-contact-suite-for-amazon-connect> |
| fr-CA | <https://fr.capterra.ca/alternatives/1017761/usan-contact-suite-for-amazon-connect> |
| fr-LU | <https://www.capterra.lu/alternatives/1017761/usan-contact-suite-for-amazon-connect> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"USAN Contact Suite for Amazon Connect","description":"See our list of USAN Contact Suite for Amazon Connect alternatives. Our filters and verified reviews for South Africa business users can help you choose the best software for your needs.","url":"https://www.capterra.co.za/alternatives/1017761/usan-contact-suite-for-amazon-connect","about":{"@id":"https://www.capterra.co.za/alternatives/1017761/usan-contact-suite-for-amazon-connect#software"},"breadcrumb":{"@id":"https://www.capterra.co.za/alternatives/1017761/usan-contact-suite-for-amazon-connect#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.za/alternatives/1017761/usan-contact-suite-for-amazon-connect#webpage","mainEntity":{"@id":"https://www.capterra.co.za/alternatives/1017761/usan-contact-suite-for-amazon-connect#software"},"publisher":{"@id":"https://www.capterra.co.za/#organization"},"inLanguage":"en-ZA","isPartOf":{"@id":"https://www.capterra.co.za/#website"}},{"name":"USAN Contact Suite for Amazon Connect","url":"https://www.capterra.co.za/software/1017761/usan-contact-suite-for-amazon-connect","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/1017761/usan-contact-suite-for-amazon-connect#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3,"ratingValue":5.0}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/32035/contact-center/software","@type":"ListItem"},{"name":"USAN Contact Suite for Amazon Connect","position":3,"item":"/software/1017761/usan-contact-suite-for-amazon-connect","@type":"ListItem"},{"name":"USAN Contact Suite for Amazon Connect Alternatives","position":4,"item":"https://www.capterra.co.za/alternatives/1017761/usan-contact-suite-for-amazon-connect","@type":"ListItem"}],"@id":"https://www.capterra.co.za/alternatives/1017761/usan-contact-suite-for-amazon-connect#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Best USAN Contact Suite for Amazon Connect Alternatives - Capterra South Africa 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Genesys Cloud CX","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.co.za/software/21409/genesys-cloud","@type":"ListItem"},{"name":"inconnect","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b6f0f7-ea57-4bcf-86e1-dd2df8565d5a.png","url":"https://www.capterra.co.za/software/164772/omnichannel","@type":"ListItem"},{"name":"LiveAgent","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.co.za/software/102188/liveagent","@type":"ListItem"},{"name":"Zendesk Suite","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.co.za/software/164283/zendesk","@type":"ListItem"},{"name":"Bitrix24","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.co.za/software/113540/bitrix24","@type":"ListItem"},{"name":"Eloquant","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b64e0df-acc0-40d0-9bb5-a370fc76d43e.jpeg","url":"https://www.capterra.co.za/software/1022365/eloquant","@type":"ListItem"},{"name":"Inxide","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fbee5d-a497-4735-9d97-71ab290a3acc.jpeg","url":"https://www.capterra.co.za/software/1019488/inx-app","@type":"ListItem"},{"name":"BeInContact","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6bf722b0-276a-4676-9e1e-589a73eff09d.png","url":"https://www.capterra.co.za/software/1020496/beincontact","@type":"ListItem"},{"name":"Zoho Desk","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.co.za/software/169505/zoho-desk","@type":"ListItem"},{"name":"UJET","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f26b62-5e17-4ee9-9e2c-c04d5b487162.png","url":"https://www.capterra.co.za/software/164070/ujet","@type":"ListItem"},{"name":"Vozy","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e046321-1838-49d7-8aff-31f6cdc79066.jpeg","url":"https://www.capterra.co.za/software/170736/vozy","@type":"ListItem"},{"name":"Odigo","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69de4aac-52db-4645-b673-278837fcab86.png","url":"https://www.capterra.co.za/software/196966/odigo","@type":"ListItem"},{"name":"Five9","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.co.za/software/132405/five9","@type":"ListItem"},{"name":"NiCE CXone","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.co.za/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Gladly","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.capterra.co.za/software/156723/gladly","@type":"ListItem"}],"@id":"https://www.capterra.co.za/alternatives/1017761/usan-contact-suite-for-amazon-connect#itemlist","numberOfItems":15}
</script>